Terms and Conditions — AtWebStudios
Last updated: October 2025
1. Revision Policy
AtWebStudios provides free revisions based on your selected package. Unlimited revisions are capped at 10 rounds. Additional revisions may incur a fee depending on complexity. Revisions are valid for 3 business days after initial delivery.
2. New Order Turnaround Time
- Logo design: 24–48 hours
- Website design: minimum 48 hours
- Website development: 5–7 business days
Orders placed on weekends start processing the following Monday.
3. Refund Policy
Refunds are available if the initial design has not been approved and the request is made within 14 days of purchase. Refunds are not granted once revisions are made, another designer is hired, or more than 30 days have passed.
4. Ownership of Projects
Clients receive full ownership rights once the project is completed and final payment is made. If ownership is requested mid-project, an additional fee may apply.
5. Quality Assurance Policy
AtWebStudios ensures quality through research-based design and free revisions to meet client expectations.
6. Delivery Policy
All projects are delivered digitally via email or client account. Urgent delivery must be agreed upon in writing.
7. Record Maintenance
We keep finalized work on record for a limited time to assist in recovery if needed, but clients should back up all files.
8. Customer Support
Support is available during business hours (AEST) through official contact methods listed on our website.
9. Communication Policy
Only communication via info@atwebstudios.com.au or our website is considered official. We are not liable for communication through unofficial channels.
10. SMS / Email Communication Policy
By providing contact details, you consent to receive service updates and offers. You may opt out anytime. We do not sell or share your data with third parties.
11. Limitation of Liability
AtWebStudios is not responsible for any indirect or consequential damages arising from the use or misuse of our services or website.
12. Governing Law
These terms are governed by the laws of Western Australia, and disputes will be handled in the courts of Western Australia.
Contact
AtWebStudios – Perth, Western Australia. Email: info@atwebstudios.com.au
For legal disclaimers, see our Disclaimer.